Cookies Policy

1. Introduction

This Cookies Policy explains how Neema Hotel (“we”, “us”, “our”) uses cookies and similar tracking technologies on our digital platforms. It also outlines your rights under the Saudi Personal Data Protection Law (PDPL), which requires transparency, explicit consent for non‑essential cookies, and secure handling of personal data.

By continuing to browse our website after selecting your cookie preferences, you agree to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your actions, preferences, and device information to improve your browsing experience. Cookies may be:

• Session cookies – deleted when you close your browser.
• Persistent cookies – remain until they expire or are manually deleted.
• First‑party cookies – set by our domain.
• Third‑party cookies – set by external service providers (e.g., analytics, advertising).

3. Why We Use Cookies

We use cookies to:

• Ensure the website functions properly (e.g., booking engine, security).
• Remember your language, region, and accessibility preferences.
• Analyze website traffic and performance to improve user experience.
• Deliver personalized content and resort offers.
• Support marketing and remarketing campaigns on third‑party platforms.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

Essential for website operation, including navigation, secure login, and booking functionality. PDPL does not require consent for these cookies because they are necessary for service delivery.

4.2 Functional Cookies

Enhance your experience by remembering preferences such as language, currency, and accessibility settings.

4.3 Performance & Analytics Cookies

Help us understand how visitors interact with our website, enabling us to improve design, speed, and usability.

4.4 Marketing & Advertising Cookies

Used to deliver personalized ads and measure campaign effectiveness. These cookies may be set by third‑party advertising networks. Explicit opt‑in consent is required under PDPL.

5. PDPL Compliance & Your Rights

Under the Saudi PDPL, you have the right to:

• Give or withdraw explicit consent for non‑essential cookies.
• Access information about what data is collected and why.
• Reject marketing cookies without losing access to the website.
• Request deletion of personal data collected through cookies.
• Expect secure handling of any personal data collected.

We maintain records of user consent as required by PDPL for audit and compliance purposes.

6. Managing Your Cookie Preferences

When you first visit our website, a cookie consent banner will appear, allowing you to:

• Accept all cookies
• Reject non‑essential cookies
• Customize cookie categories

You may change your preferences at any time through the “Cookie Settings” link in the website footer.

Your browser also allows you to delete or block cookies. Instructions are available in browser help menus (e.g., Chrome, Safari, Firefox).

7. Third‑Party Cookies

Some cookies are placed by trusted partners who provide services such as:

• Analytics (e.g., traffic measurement)
• Advertising networks
• Social media integrations
• Booking and payment systems

These third parties may collect data according to their own privacy policies. We ensure all partners comply with PDPL requirements for data protection and consent.

8. Data Security

Any personal data collected through cookies is stored securely and protected against unauthorized access, in accordance with PDPL security requirements.

9. Updates to This Policy

We may update this Cookies Policy to reflect changes in technology, legal requirements, or our services. Updates will be posted with a revised “Last Updated” date.